Appointments

The practice is open from 08.00 to 18.00 Monday to Friday. Appointments can be made by telephoning 028 9056 3394 or using our online patient services.

Please give reception as much information as possible which will enable us to get you an appropriate appointment with the correct clinician. Please see details of the services that our clinical team provide.

Appointments are for 10 minutes and are by appointment only. Please inform reception if you think you will need a longer appointment. The Practice is not a walk-in centre and does not provide a walk-in facility.

Please avoid bringing more children than can be easily managed to your appointment. This will ensure you make the most of your consultation time with the doctor or nurse.

Appointments may be pre-booked several weeks in advance and may be booked online. Please login to our online services to book an appointment.

We aim to provide urgent appointments within 24 hours with any member of the clinical team, or within 48 hours with a doctor. We also have a number of priority appointments that can be allocated by a GP if a routine appointment is not appropriate. Please ask the receptionist if you would like to request a priority appointment. Please note that requests for same day appointments received after 10:00am will be unlikely to be facilitated. The practice will make an assessment of the need for an appointment that day on the information provided.

The Practice is involved in training GP Registrars. If you do not wish trainees to be present during a consultation please let us know.

Should I see a Doctor, a Nurse or a Healthcare Assistant?

Please give reception as much information as possible which will enable us to get you an appointment with the most appropriate clinician. Please be assured that all staff are bound by the same rules of confidentiality as the doctors.

Don't need your appointment? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it. Failure to attend booked appointments is a significant waste of resources.

If you are unable to keep your appointment, please give as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 028 9056 3394 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Alternatively you can cancel your appointment online using Patient Services if you are signed up to the service.

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Home visits

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctor's right to decide whether or not a visit is appropriate for a particular set of circumstances.